Sofitel Hangzhou Westlake
Was Gäste sagen
This room was so plush. Everything was gorgeous. It was huge, the bathroom was lovely, the bed was so comfortable. It wasn't new but it was very comfortable and clean. Every strange question I had was answered by the staff and they were very patient when I needed to employ my google translator. It was a very short distance to West Lake and a short walk to a large shopping precinct. I also walked to Wushan and He Fang Jie and some other historic areas.
Jane
Februar 2025
The staff were helpful, to name a few. 园娥，Robert and Anthony.
Lam
März 2024
- Tim and Trainee Kevin (concierge) were most helpful in answering our queries - pointing out specific directions to where we were headed, recommendations to places of interest and F&B choices that suited our preferences and arrangements for transport to our destinations. - Allen was very helpful during the check out process. He waived the half day room charges for our room extension without hesitation! - Mdm Zhang (4th floor chamber maid) was very prompt in the daily cleaning of rooms. Thank you!
Elaine
Dezember 2024
I recently stayed at this hotel and had a great time. The reception staff were really friendly and made me feel right at home. The room was super clean, thanks to the hardworking cleaning staff who kept everything tidy. For what I paid, I definitely got my money's worth. The location was good too, just a short walk from West Lake. I highly recommend this hotel if you're looking for a clean and comfortable place to stay. The excellent service and tidy rooms made it a memorable and satisfying experience.
Sandeep
Juni 2024
Convenient location, within walking distance to the metro line. Many eateries around. Staff were very helpful and in particular service staff at the breakfast restaurant, they were very polite and can see that they worked very hard during the busy hours - good job! 💪
Brenda
April 2024
A large sized room with very comfortable beds. The breakfast buffet was delicious with lots of options for a Western or Asian breakfast. The concierge was very helpful with securing tickets to "Impressions" (a must see). Their advice and suggestions were invaluable as they helped us navigate the city.
Joanne
März 2024
We loved our stay at Sofitel, the location was perfect and the rooms were comfortable and clean. We had breakfast here too and really enjoyed it. The gym facilities also had everything we needed.
Carla
Januar 2025
We celebrated our 25th anniversary at Hangzhou and Sofitel staff went all the way to give us a surprise by decorating our room with an upgrade and a cake. The room is extremely spacious and clean. The hotel is located very near to Westlake and walking distance to the a nearby shopping mall. Friendly staff, good guestroom, clean & unique. We have a very good stay in the hotel as the staff service is attentive and responsive. The room cleanliness is worth mentioning, not to mention the comfortable bed. Thank you for a lovely, comfortable stay and excellent hospitality.
Ally
Dezember 2023
The staff was excellent, especially the young lady at the front desk, who helped us recover my laptop, which I accidentally left on the overhead compartment of the train we took to Hangzhou. The train took my laptop all the way to Wenzhou where somebody found it and brought it to the station office. On this matter, kudos too to the people for being so honest and helpful, and to government China for having very professional train staff. The location of the hotel is also great, being next to West Lake. It has a nice roof garden with a n ice view of the lake. The night view is something for the memories.
Jesus
Oktober 2023
The bed was soft and very comfortable. The room was delightfully quiet. The showers and bath are great. The staff were so kind and patient with me, an elderly female traveller. Even though English is not widely spoken, everyone helped as they could. Hangzhou is a beautiful city and the lake is close by so walking is wonderful.
Deborah
Juli 2024
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